Last updated: September 15, 2026
1. Scope of Return
This policy applies to bulk B2B orders. Returns are only accepted for goods with manufacturing defects.
We do not accept returns for buyer‑ordered customized products, or goods damaged due to improper operation, misuse or transportation by the buyer.
2. Return Request Time Limit
Buyers must submit a return request within 7 business days after receiving the goods. You need to provide clear photos and videos showing the defects.
We will review your application and reply to you as soon as possible. Return will not be approved without valid evidence.
3. Return Shipping Cost
• If the product defect is caused by our factory quality problem: We will bear the return shipping cost.
• If the return is caused by buyer’s personal reason: All return shipping fees and related charges shall be borne by the buyer.
4. Refund Rules
After we receive and inspect the returned goods and confirm the quality issue, we will arrange a refund or re‑production for you.
Refund processing time depends on your payment method. We do not refund any shipping fees unless it is our factory’s fault.
5. Non‑returnable Items
Custom‑made products, used goods, and products damaged by human factors cannot be returned or refunded.
6. Contact Us
If you have any return or refund questions, please contact us by email with your order information and supporting material